Supporting Your Needs
One-size support does not fit all! Because your support needs are as individual as your business, our services go far beyond traditional notions of technical support. We’ll help you with particular issues, of course—quickly and efficiently. But we also want to be part of your team, to be with you at every step. Because we’re as passionate about your success as you are.
Service Level Agreement
Unlike other services, we guarantee our service and support with a comprehensive service level agreement (SLA) and then provide complete transparency into our operational metrics.
We provide a discount of up to 50% the cost of our service in the rare case we do not meet our agreements and live up to your expecatations. In fact we even include customer satisfaction as one of our key operational metrics.
Our service levels are tied to 5 critical operational components:
- Response Time
- Repair Time
- Restoration Time
- Customer Satisfaction
We will support you every step of the way to ensure your project is a success. Our software is designed to integrate with any other system and our experts will always point you in the right direction or perform the work for you.
- Enterprise Integration (Single Sign On, HR)
- E-Discovery System Integration
- Customized E-Learning and On-Site Training