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Support

Supporting Your Needs

One-size support does not fit all! Because your support needs are as individual as your business, our services go far beyond traditional notions of technical support. We’ll help you with particular issues, of course—quickly and efficiently. But we also want to be part of your team, to be with you at every step. Because we’re as passionate about your success as you are.

Service Level Agreement

Unlike other services, we guarantee our service and support with a comprehensive service level agreement (SLA) and then provide complete transparency into our operational metrics.
We provide a discount of up to 50% the cost of our service in the rare case we do not meet our agreements and live up to your expecatations. In fact we even include customer satisfaction as one of our key operational metrics.
Our service levels are tied to 5 critical operational components:
  • Uptime
  • Response Time
  • Repair Time
  • Restoration Time
  • Customer Satisfaction

Professional Services

We will support you every step of the way to ensure your project is a success. Our software is designed to integrate with any other system and our experts will always point you in the right direction or perform the work for you.
  • Enterprise Integration (Single Sign On, HR)
  • E-Discovery System Integration
  • Customized E-Learning and On-Site Training

Live Demo

Interested in learning how we can help you close regulatory gaps and reduce sensitive data leaks on BlackBerry® or Windows Mobile?

To register for a live demo click here.

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News

"I'm all about the cloud computing notion. I look at my lifestyle, and I want access to information wherever I am. I am killing projects that don't investigate Software as a Service first"


Vivek Kundra
CIO United States Of America

Wall Street Journal